Terms of Service

Effective Date: March 25, 2026

Last Updated: March 25, 2026

Note: These General Conditions of Use are drafted in both French and English. Per Article 25.5, in the event of any discrepancy between the French and English versions, the French version shall prevail, French being the language of legal proceedings in Cameroon.

ARTICLE 1 — IDENTIFICATION OF THE OPERATOR

1.1 The Fala Go mobile application and associated digital platform (hereinafter "the Platform") is published and operated by:

CNIB-GROUP SARL A limited liability company (Société à Responsabilité Limitée) incorporated under the laws of the Republic of Cameroon and the OHADA Uniform Act on Commercial Companies and Economic Interest Groups, Registered at the Trade and Personal Property Credit Register (RCCM) of Yaoundé under number RC/YAO/2022/B/132, Tax Identification Number (NIU): M012216936310H, Registered office: Odza Petit Marché, Yaoundé, Cameroon, Email: support@falago.net, Telephone: +237 655 399 534 / +237 673 680 666

(Hereinafter referred to as "Fala Go," "the Company," "we," "us," or "our.")

1.2 Fala Go operates in accordance with applicable Cameroonian law, CEMAC Community regulations, and OHADA Uniform Acts. Fala Go is a technology company and does not itself issue electronic money, hold user funds, or operate as a payment institution within the meaning of COBAC Regulation No. 04/18/CEMAC/UMAC/COBAC of December 21, 2018.

1.3 Licensed Payment Partners. All payment processing, fund custody, and electronic money operations conducted through the Platform are performed exclusively by Fala Go's licensed payment partners (hereinafter the "Licensed Payment Partners"), namely:

Orange Money Cameroon, a duly authorized electronic money issuer; and/or
MTN Mobile Money Cameroon, a duly authorized electronic money issuer,

each holding the requisite authorizations from the competent monetary authorities pursuant to COBAC Regulation No. 04/18/CEMAC/UMAC/COBAC and Decision No. 00000337/MINFI of February 28, 2024. Fala Go acts solely as a technology agent and interface facilitating access to the payment services provided by the Licensed Payment Partners. At no point does Fala Go receive, hold, store, or have custody of user funds. All funds transiting through the Platform are held and processed exclusively by the Licensed Payment Partners in accordance with their own licenses, terms, and regulatory obligations.

1.4 The User acknowledges that the payment services accessible through the Platform are provided by the Licensed Payment Partners and are subject to their respective terms and conditions, which the User must accept separately where required.

ARTICLE 2 — DEFINITIONS

For the purposes of these General Conditions of Use (hereinafter "the GCU" or "these Terms"), the following terms shall have the meanings ascribed to them below:

"Account" means the personal user account created by a User on the Platform following successful registration and identity verification.

"ANIF" means the Agence Nationale d'Investigation Financière, the Financial Intelligence Unit of Cameroon.

"ANTIC" means the Agence Nationale des Technologies de l'Information et de la Communication, the regulatory body responsible for cybersecurity oversight in Cameroon.

"Applicable Law" means all laws, regulations, decrees, orders, directives, and other legally binding instruments applicable in the Republic of Cameroon and the CEMAC zone, including but not limited to OHADA Uniform Acts, CEMAC Community regulations, and decisions of competent administrative and regulatory authorities.

"Bus Company Partner" or "Bus Partner" means an independent bus transport company or operator registered on the Platform that provides scheduled inter-city or regional passenger transport services. Bus Company Partners are independent commercial entities and are not employees, agents, or subsidiaries of Fala Go.

"Bus Booking" means the reservation of a seat on a scheduled inter-city or regional bus service operated by a Bus Company Partner, made through the Platform by the User.

"COBAC" means the Commission Bancaire de l'Afrique Centrale, the banking commission of Central Africa.

"CEMAC" means the Communauté Économique et Monétaire de l'Afrique Centrale (Economic and Monetary Community of Central Africa).

"Commercial Transport" means the transportation of goods, merchandise, parcels, household items, or other cargo using the Platform, including but not limited to moving services and vehicle rental with driver.

"Driver" means an independent service provider registered on the Platform who provides transportation services (car, motorcycle, or commercial transport) to Users.

"Force Majeure" means any event beyond the reasonable control of a Party, which could not reasonably have been foreseen or prevented, and which renders the performance of an obligation impossible, including but not limited to natural disasters, epidemics, pandemics, acts of war, terrorism, civil unrest, strikes, government actions, internet or telecommunications outages, and power failures.

"KYC" means Know Your Customer, the process of verifying the identity of users as required by applicable anti-money laundering and counter-terrorism financing regulations.

"Licensed Payment Partners" means the duly authorized electronic money issuers and/or payment institutions through which all payment processing, fund custody, and electronic money operations on the Platform are exclusively conducted, as identified in Article 1.3 of these GCU. As of the date of these GCU, the Licensed Payment Partners are Orange Money Cameroon and MTN Mobile Money Cameroon.

"Mechanic Provider" or "Mechanic" means an independent service provider registered on the Platform who provides vehicle repair, diagnostics, maintenance, or roadside assistance services.

"Mobile Money" means electronic money services provided by licensed telecommunications operators or electronic money issuers operating in Cameroon, including MTN Mobile Money, Orange Money, and other licensed mobile money services.

"Money Account" means the User's virtual balance displayed on the Platform, representing a prepaid service credit exclusively redeemable for Services available on the Platform. The Money Account is an internal accounting ledger maintained by Fala Go for the User's convenience; the underlying funds corresponding to any positive balance are held exclusively by the Licensed Payment Partners in accordance with their respective licenses and regulations. The Money Account does not constitute a bank account, deposit account, electronic money account, or any form of financial instrument issued by Fala Go.

"OHADA" means the Organisation pour l'Harmonisation en Afrique du Droit des Affaires (Organization for the Harmonization of Business Law in Africa).

"Party" or "Parties" means, individually or collectively, Fala Go and the User.

"Pass" means a subscription or access fee required for certain premium or specialized services on the Platform.

"Platform" means the Fala Go mobile application, website, and all associated digital tools, interfaces, APIs, and services.

"Provider" means any independent Driver, Mechanic Provider, or Bus Company Partner who offers services through the Platform.

"Service(s)" means all services accessible through the Platform, including but not limited to ride-hailing, carpooling, airport transfers, motorcycle transport and delivery, commercial transport, and mechanic services.

"User" means any natural person of legal age (or an emancipated minor) who has created an Account on the Platform and accepted these GCU. In the case of a legal entity, "User" refers to the duly authorized representative acting on its behalf.

"Work Account" means the Provider's virtual balance displayed on the Platform, representing accumulated earnings from Services performed through the Platform. The Work Account is an internal accounting ledger maintained by Fala Go; all cash-out and payment disbursement operations from the Work Account are processed and executed exclusively by the Licensed Payment Partners. The Work Account does not constitute a bank account, deposit account, electronic money account, or any form of financial instrument issued by Fala Go.

ARTICLE 3 — PURPOSE AND SCOPE

3.1 Purpose. These GCU define the terms and conditions governing access to and use of the Platform by Users. They establish the rights and obligations of the Parties in connection with the Services offered through the Platform.

3.2 Scope. These GCU apply to all Users of the Platform, regardless of their location, for any use of the Platform within the territory of the Republic of Cameroon and, where applicable, in other jurisdictions where Fala Go operates.

3.3 Acceptance. By creating an Account, accessing, or using the Platform in any manner, the User acknowledges having read, understood, and accepted these GCU in their entirety without reservation. If the User does not accept these GCU, the User must immediately cease using the Platform and delete their Account.

3.4 Hierarchy of Documents. In the event of a conflict between these GCU and any other document (promotional materials, communications, summaries), these GCU shall prevail, unless a specific agreement has been signed between the User and Fala Go that expressly supersedes a provision of these GCU.

3.5 Legal Compliance. These GCU are drafted in compliance with, among others:

Law No. 2010/021 of December 21, 2010 governing electronic commerce in Cameroon;
Law No. 2010/012 of December 21, 2010 on cybersecurity and cybercrime in Cameroon;
Law No. 2011/012 of May 6, 2011 on consumer protection in Cameroon;
COBAC Regulation No. 04/18/CEMAC/UMAC/COBAC of December 21, 2018 on payment services in the CEMAC zone;
CEMAC Regulation No. 01/CEMAC/UMAC/CM of April 16, 2016 on the prevention and repression of money laundering and the financing of terrorism in Central Africa;
The OHADA Uniform Acts, in particular the Uniform Act on General Commercial Law and the Uniform Act on Arbitration;
All other applicable laws and regulations in force in the Republic of Cameroon.

ARTICLE 4 — NATURE OF THE PLATFORM AND LIMITATION OF ROLE

4.1 Technology Intermediary. Fala Go is strictly a technology intermediary platform. Fala Go provides a digital marketplace that connects Users with independent Providers. Fala Go does not itself provide transportation services, mechanic services, or any other service listed on the Platform.

4.2 No Employment Relationship. Providers registered on the Platform are independent professionals and are not employees, agents, subcontractors, or representatives of Fala Go. No provision of these GCU shall be construed as creating an employment relationship, agency, partnership, or joint venture between Fala Go and any Provider.

4.3 No Guarantee of Outcomes. Fala Go does not guarantee the availability, quality, safety, legality, or timeliness of any Service provided by a Provider. The User acknowledges that Fala Go exercises no direct control over the manner, means, or methods by which Providers perform their services.

4.4 Technology Agent for Payments — No Fund Custody. Fala Go acts exclusively as a technology agent and digital interface enabling Users to access the payment services of the Licensed Payment Partners (Orange Money Cameroon and MTN Mobile Money Cameroon). In this capacity:

(a) Fala Go does not issue electronic money, receive deposits, hold funds in custody, or operate as a payment institution within the meaning of COBAC Regulation No. 04/18/CEMAC/UMAC/COBAC or Decision No. 00000337/MINFI of February 28, 2024;
(b) All funds paid by Users for Services, including top-ups to the Money Account, are received, held, and processed exclusively by the Licensed Payment Partners in their own licensed electronic money accounts;
(c) All disbursements to Providers (including cash-out from the Work Account) are executed exclusively by the Licensed Payment Partners through their own authorized mobile money systems;
(d) Fala Go's role is limited to transmitting payment instructions from the User to the Licensed Payment Partners and displaying account balances on the Platform for the User's convenience;
(e) The Money Account and Work Account balances displayed on the Platform are internal accounting records reflecting the User's entitlements as processed by the Licensed Payment Partners. They do not represent funds held by Fala Go.

4.5 No Financial Institution Status. Nothing in these GCU shall be construed as Fala Go operating as a bank, microfinance institution, payment institution, or electronic money issuer. Fala Go does not provide financial services. The payment services accessible through the Platform are provided solely by the Licensed Payment Partners under their own regulatory authorizations and subject to their own terms, conditions, and regulatory obligations.

4.6 Licensed Payment Partner Terms. The User acknowledges that the use of payment services on the Platform is subject to the terms and conditions of the relevant Licensed Payment Partner. In the event of any conflict between these GCU and the terms of a Licensed Payment Partner regarding payment processing, fund custody, or electronic money operations, the Licensed Payment Partner's terms shall prevail with respect to those matters. Fala Go shall not be liable for any act, omission, delay, or default of a Licensed Payment Partner.

ARTICLE 5 — SERVICES OFFERED THROUGH THE PLATFORM

The Platform enables Users to access the following categories of services provided by independent Providers:

5.1 Transportation Services:

(a) Taxi/Ride-Hailing: On-demand urban transportation by car;
(b) Carpooling: Shared rides between Users traveling similar routes;
(c) Airport Transfers: Dedicated transportation to and from airports;
(d) Motorcycle Transport and Delivery: Passenger transport and parcel delivery by motorcycle;
(e) Depot/Inter-City Transport: Inter-city passenger and parcel transportation;
(f) Bus Booking: Reservation of seats on scheduled inter-city or regional bus services operated by Bus Company Partners.

5.2 Commercial Transport Services:

(a) Goods Transport: Transportation of goods, merchandise, and parcels;
(b) Moving Services: Relocation and household moving;
(c) Vehicle Rental with Driver: Rental of vehicles with a professional driver for commercial purposes.

5.3 Mechanic Services:

(a) Diagnostics: Vehicle inspection and fault diagnosis;
(b) Repairs: Mechanical repair of vehicle components;
(c) Maintenance: Scheduled and preventive vehicle maintenance;
(d) Roadside Assistance: Emergency mechanical assistance at the User's location.

5.4 Fala Go reserves the right to add, modify, suspend, or discontinue any Service category at any time, subject to notification to Users in accordance with Article 22 of these GCU.

ARTICLE 6 — ACCOUNT REGISTRATION AND IDENTITY VERIFICATION

6.1 Eligibility. To use the Platform, Users must:

(a) Be at least eighteen (18) years of age or be a duly emancipated minor;
(b) Have full legal capacity to enter into binding agreements;
(c) Reside in or be present in a territory where Fala Go operates;
(d) Provide accurate and complete information during registration.

6.2 Registration Process. The User must create an Account by providing the following information:

(a) Full legal name (surname and given names);
(b) Date of birth;
(c) Valid telephone number;
(d) Email address;
(e) A copy or photograph of a valid government-issued identity document (National Identity Card, passport, or residence permit);
(f) Any other information required by Fala Go for KYC compliance.

6.3 Know Your Customer (KYC) Compliance. In compliance with CEMAC Regulation No. 01/CEMAC/UMAC/CM of April 16, 2016, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, Fala Go is required to verify the identity of all Users. The User acknowledges and accepts that:

(a) Fala Go may request additional identity documents or information at any time;
(b) Fala Go may conduct enhanced due diligence (EDD) for Users presenting a higher risk profile;
(c) Fala Go may restrict, suspend, or terminate Accounts where identity verification cannot be satisfactorily completed;
(d) Fala Go is legally obligated to report suspicious transactions to the ANIF without prior notice to the User;
(e) Fala Go may share User identity information with competent regulatory authorities as required by law.

6.4 Accuracy of Information. The User warrants that all information provided during registration and throughout the use of the Platform is accurate, complete, current, and truthful. The User undertakes to promptly update their Account information in the event of any change. Fala Go shall not be liable for any consequences arising from the User's provision of inaccurate, incomplete, or outdated information.

6.5 Account Security. The User is solely responsible for:

(a) Maintaining the confidentiality of their login credentials (username, password, PIN, or any other authentication factor);
(b) All activities that occur under their Account, whether or not authorized by the User;
(c) Promptly notifying Fala Go of any unauthorized access to or use of their Account.

6.6 Any action performed through the User's Account shall be deemed to have been performed by the User, unless the User can demonstrate that unauthorized access occurred despite the User having taken all reasonable precautions to protect their credentials.

ARTICLE 7 — USER OBLIGATIONS AND RESPONSIBILITIES

7.1 General Obligation of Good Faith. The User undertakes to use the Platform in good faith, in compliance with these GCU, and in accordance with all Applicable Law. The User acknowledges that use of the Platform is at their own risk.

7.2 Lawful Use. The User shall not use the Platform for any purpose that is unlawful, fraudulent, harmful, or in violation of the rights of third parties. Without limitation, the User shall not:

(a) Use the Platform for the transport of illegal, prohibited, dangerous, or restricted substances or goods;
(b) Use the Platform for money laundering, terrorism financing, or any other financial crime;
(c) Provide false, misleading, or deceptive information;
(d) Circumvent, disable, or interfere with the Platform's security features, payment systems, or fraud detection mechanisms;
(e) Engage Providers outside the Platform to avoid Platform fees;
(f) Abuse the dispute resolution or complaint mechanisms;
(g) Harass, threaten, intimidate, or behave in an abusive or disrespectful manner toward Providers, Fala Go personnel, or other Users;
(h) Use the Platform in a manner that could damage, disable, overburden, or impair its functioning;
(i) Attempt to gain unauthorized access to any part of the Platform, other User Accounts, or Fala Go's systems.

7.3 Service Selection. The User is solely responsible for selecting the appropriate Service category and type for their needs. This includes selecting the correct vehicle type for cargo transportation, the appropriate mechanic service, and the correct ride category. Fala Go shall not be liable for any loss or damage resulting from the User's incorrect or inappropriate Service selection.

7.4 Conduct During Service. The User shall:

(a) Behave respectfully and courteously toward Providers;
(b) Comply with all safety instructions given by Providers;
(c) Not engage in unsafe behavior including but not limited to overloading vehicles, transporting dangerous cargo without proper declaration, or interfering with the Provider's operation of the vehicle;
(d) Wear seatbelts where applicable and comply with road safety regulations;
(e) Not consume alcohol or controlled substances in a manner that endangers themselves or others during the provision of a Service.

7.5 Accuracy of Service Requests. The User shall provide accurate, complete, and truthful information in connection with all Service requests, including but not limited to:

(a) Pickup and drop-off locations;
(b) Nature, weight, and dimensions of cargo (for Commercial Transport);
(c) Description of vehicle issues (for Mechanic Services);
(d) Number of passengers;
(e) Any special requirements or conditions.

The User shall bear full responsibility for any consequences resulting from inaccurate or incomplete information provided in connection with a Service request.

7.6 Commercial Transport Obligations. Users requesting Commercial Transport services must:

(a) Accurately and truthfully declare the nature, weight, dimensions, and value of all cargo;
(b) Ensure that all cargo complies with Applicable Law and is not prohibited, restricted, or dangerous;
(c) Properly package, label, and secure all goods prior to handover to the Provider, unless otherwise agreed in writing;
(d) Obtain all necessary permits, licenses, or authorizations required for the transport of specific types of cargo;
(e) Bear full responsibility for any damage, loss, or legal consequence resulting from improperly declared, packaged, or restricted cargo.

7.7 Mechanic Service Obligations. Users requesting Mechanic Services must:

(a) Provide accurate and detailed descriptions of vehicle issues or service requirements;
(b) Approve diagnostic findings and proposed repairs before work commences;
(c) Verify and accept the estimated pricing and scope of work before confirming the service;
(d) Acknowledge that mechanical issues may not be fully diagnosable remotely and that additional issues may be discovered during inspection;
(e) Accept that repairs may not guarantee full resolution of vehicle issues and that some risks inherent to mechanical work are borne by the User.

7.8 Assumption of Risk. The User explicitly acknowledges that the Services facilitated through the Platform involve real-world activities, including but not limited to road transportation, mechanical work, and logistics, which inherently carry risks of accident, injury, property damage, and other adverse outcomes. The User voluntarily assumes all risks associated with the use of such Services.

ARTICLE 8 — FINANCIAL TERMS AND PAYMENT

8.1 Pricing. Service pricing on the Platform is determined through a combination of base fares, distance calculations, time-based charges, dynamic pricing algorithms, and market conditions. The User acknowledges that:

(a) Prices may fluctuate based on demand, supply, traffic, weather, time of day, or other factors;
(b) Estimated prices displayed before Service confirmation are indicative and may differ from the final amount charged;
(c) Fala Go reserves the right to modify pricing structures, algorithms, and fee schedules at any time;
(d) All applicable fees, charges, and taxes will be disclosed to the User prior to Service confirmation to the extent reasonably practicable.

8.2 Payment Methods and Processing. The following payment methods may be available on the Platform, depending on the Service category and the User's location:

(a) Mobile Money via Licensed Payment Partners (Orange Money, MTN Mobile Money);
(b) Bank card payment (processed by the Licensed Payment Partners or their authorized sub-processors);
(c) Cash payment (where permitted for the specific Service category);
(d) Payment from the User's Money Account balance (representing prepaid service credits processed through the Licensed Payment Partners).

All electronic payments are processed exclusively by the Licensed Payment Partners. Fala Go transmits payment instructions on the User's behalf to the Licensed Payment Partners but does not itself receive, process, or hold any funds. Fala Go reserves the right to enable, disable, restrict, or modify available payment methods at any time without prior notice. Cash payment is not available for bus bookings or certain other Service categories as indicated on the Platform.

8.3 Payment Confirmation and Finality. All payments initiated and confirmed by the User through the Platform are transmitted to the Licensed Payment Partners for execution. Payments are deemed final and binding upon confirmation by the Licensed Payment Partner, except where reversal is required by Applicable Law, authorized by the Licensed Payment Partner in accordance with its own terms, or where Fala Go, in coordination with the Licensed Payment Partner, authorizes a reversal. The User shall verify all payment details, including the amount, recipient, and payment method, before confirming any transaction.

8.3bis Liability for Payment Processing. The User acknowledges that Fala Go is not responsible for delays, errors, failures, or interruptions in payment processing attributable to the Licensed Payment Partners, telecommunications networks, or other third-party systems. Any claim relating to the execution, non-execution, or defective execution of a payment transaction shall be directed to the relevant Licensed Payment Partner in accordance with its terms and conditions, without prejudice to the User's right to seek Fala Go's assistance in facilitating the resolution of such claims.

8.4 Fees and Charges. Fala Go may apply the following fees, which are dynamic and subject to modification at Fala Go's sole discretion:

(a) Service fees: Commissions charged on each transaction for the use of the Platform;
(b) Processing fees: Fees applied to payment transactions;
(c) Infrastructure fees: Fees contributing to Platform maintenance and development;
(d) Pass fees: Subscription or access fees for premium or specialized services;
(e) Cancellation fees: Fees applied when the User cancels a confirmed Service request;
(f) Late arrival fees: Fees charged when the User fails to appear at the designated pickup location within the specified waiting period;
(g) Administrative fees: Fees for account-related administrative services.

All fee schedules are available on the Platform and may be updated from time to time.

8.5 Taxes. All prices displayed on the Platform are inclusive of Value Added Tax (VAT) at the applicable rate, unless otherwise stated. Fala Go complies with all applicable tax obligations, including but not limited to VAT collection and remittance, in accordance with the tax laws of the Republic of Cameroon. The User is responsible for any personal tax obligations arising from their use of the Platform.

8.6 User Financial Responsibility. The User is solely responsible for:

(a) Ensuring sufficient balance in their payment account (Money Account, Mobile Money, or bank card) before requesting a Service;
(b) Verifying payment details before confirming any transaction;
(c) All payments initiated from their Account;
(d) Any financial loss resulting from the User's failure to verify payment details or maintain sufficient funds.

ARTICLE 9 — PLATFORM ACCOUNT SYSTEM (INTERNAL LEDGER)

9.1 Nature of the Account System. The Platform displays two types of virtual balances for the User's convenience: the Money Account and the Work Account. The User expressly acknowledges and agrees that:

(a) The Money Account and Work Account are internal accounting ledgers maintained by Fala Go to track the User's prepaid service credits and earned service credits, respectively;
(b) These accounts are not bank accounts, deposit accounts, savings accounts, electronic money accounts, or any form of financial product issued by Fala Go;
(c) Fala Go does not issue electronic money, hold user funds, or operate as a financial institution;
(d) All underlying funds corresponding to positive balances displayed on the Platform are held exclusively by the Licensed Payment Partners (Orange Money Cameroon and/or MTN Mobile Money Cameroon) in their own licensed and regulated systems;
(e) The balances displayed on the Platform reflect the User's entitlements as recorded by Fala Go's internal systems and processed through the Licensed Payment Partners. In the event of any discrepancy between the balance displayed on the Platform and the records of the Licensed Payment Partner, the Licensed Payment Partner's records shall prevail.

9.2 Money Account. The Money Account represents prepaid service credits that the User may use exclusively to pay for Services available on the Platform. The Money Account functions as follows:

(a) Top-up: The User may add credits to the Money Account by making a payment through a Licensed Payment Partner (Orange Money or MTN Mobile Money). The funds are received and held by the Licensed Payment Partner; Fala Go updates the User's internal ledger balance accordingly;
(b) Service payments: When the User pays for a Service, Fala Go transmits a payment instruction to the Licensed Payment Partner, which executes the transfer from the User's electronic money account to the Provider's electronic money account;
(c) Refunds and credits: Refund credits, where granted, are processed through the Licensed Payment Partner and reflected in the User's Money Account balance;
(d) No cash-out: The Money Account balance is a prepaid service credit redeemable exclusively for Platform Services and cannot be withdrawn, cashed out, or redeemed for cash or any monetary equivalent, except where required by mandatory provisions of Applicable Law;
(e) No external use: The Money Account balance cannot be used to make payments outside the Platform or transferred to any person or entity outside the Platform ecosystem;
(f) No interest: Money Account balances do not accrue interest.

9.3 Work Account. The Work Account represents accumulated earnings from Services performed by Users acting as Providers. The Work Account functions as follows:

(a) Earning credits: When a Provider completes a Service, Fala Go records the Provider's earned amount in the Work Account ledger;
(b) Cash-out: The Provider may request a cash-out (withdrawal) of their Work Account balance. All cash-out operations are executed exclusively by the Licensed Payment Partners through their authorized mobile money systems. Fala Go transmits the cash-out instruction to the Licensed Payment Partner, which processes the disbursement to the Provider's registered mobile money account. Fala Go does not itself disburse funds;
(c) Transfer to Money Account: The Provider may transfer credits from the Work Account to the Money Account for the purpose of paying for Services on the Platform. This transfer is an internal ledger adjustment and does not involve any movement of funds by Fala Go;
(d) Fees: Cash-out operations are subject to fees as displayed on the Platform, which may include Licensed Payment Partner processing fees and Fala Go platform fees.

9.4 Transfer Rules.

(a) Transfers from the Work Account to the Money Account: Permitted, subject to applicable fees;
(b) Transfers from the Money Account to the Work Account: Prohibited;
(c) Peer-to-peer transfers between Users' Money Accounts: Prohibited, unless expressly authorized by Fala Go for specific Service-related purposes;
(d) Fala Go reserves the right to instruct the Licensed Payment Partners to restrict, limit, delay, or reverse any transfer, in coordination with the Licensed Payment Partner, where there is a reasonable suspicion of fraud, violation of these GCU, or non-compliance with Applicable Law.

9.5 Fund Custody Disclaimer. The User expressly acknowledges and agrees that:

(a) Fala Go does not hold, store, manage, or have custody of any User funds at any time;
(b) All funds corresponding to Money Account and Work Account balances are held by the Licensed Payment Partners in their own licensed electronic money systems;
(c) Fala Go's obligation is limited to maintaining accurate internal ledger records and transmitting payment instructions to the Licensed Payment Partners;
(d) In the event of insolvency, dissolution, or cessation of activity of Fala Go, the User's funds held by the Licensed Payment Partners remain the property of the User and are governed by the Licensed Payment Partner's terms and applicable regulations;
(e) Any claim relating to fund custody, fund security, or fund availability shall be directed to the relevant Licensed Payment Partner.

9.6 Ledger Limitations. The User acknowledges that:

(a) Fala Go may instruct the Licensed Payment Partners to impose transaction limits, daily limits, monthly limits, or cumulative balance limits, in accordance with regulatory requirements and Platform policies;
(b) Fala Go may request the Licensed Payment Partners to freeze or restrict account operations in cases of suspected fraud, AML/CTF concerns, regulatory instruction, or violation of these GCU;
(c) Fala Go is not liable for any loss resulting from blocked transfers, restricted accounts, balance limitations, or technical errors attributable to the Licensed Payment Partners or telecommunications networks;
(d) The User shall direct any complaint regarding payment execution, fund availability, or transaction errors to the relevant Licensed Payment Partner, without prejudice to the User's right to seek Fala Go's assistance.

9.7 Wallet Usage Obligations. The User shall:

(a) Use the Money Account and Work Account solely for their intended purposes as described in these GCU;
(b) Not use the account system for money laundering, terrorism financing, or any unlawful financial activity;
(c) Not attempt to circumvent account restrictions, transfer prohibitions, or security mechanisms;
(d) Not use the Money Account or Work Account as a substitute for a bank account, savings vehicle, or general-purpose payment instrument;
(e) Bear full responsibility for losses due to incorrect payment instructions, unauthorized use caused by the User's negligence, or misinterpretation of account balances or features.

ARTICLE 10 — PASS-BASED SERVICE ACCESS

10.1 Certain Services or Service categories (including but not limited to commercial transport and premium mechanic services) may require the User to purchase an active Pass or pay an access fee.

10.2 Pass terms, pricing, duration, and applicable conditions are specified on the Platform and may be modified by Fala Go at any time, subject to reasonable notice to active Pass holders.

10.3 Passes are personal, non-transferable, and non-refundable except where required by Applicable Law.

10.4 Fala Go reserves the right to modify access rules, Pass requirements, and associated fees at any time.

ARTICLE 11 — BOOKINGS, MATCHING, AND AUTOMATED DECISION-MAKING

11.1 Algorithmic Matching. The Platform uses proprietary algorithms and, where applicable, artificial intelligence (AI) technologies for:

(a) Matching Users with available Providers;
(b) Determining pricing and estimated arrival times;
(c) Fraud detection and prevention;
(d) Risk assessment and compliance monitoring;
(e) Service quality evaluation.

11.2 User Acknowledgment. The User acknowledges and accepts that:

(a) Algorithmic and automated decision-making processes may produce imperfect, delayed, or erroneous results;
(b) No guarantee is made as to the optimality, accuracy, or timeliness of matching, pricing, or other automated decisions;
(c) Fala Go shall not be liable for any loss or damage arising from algorithmic errors, AI malfunctions, or automated decisions;
(d) The User may request human review of a significant automated decision affecting them, subject to Fala Go's operational capacity and Applicable Law.

11.3 Data Used in Automated Decisions. Automated decisions may be based on the User's location, transaction history, behavioral patterns, ratings, compliance history, and other data collected through the Platform, in accordance with Article 16 of these GCU.

ARTICLE 12 — CANCELLATIONS, REFUNDS, AND PENALTIES

12.1 User Cancellations. The User may cancel a Service request before the Provider has commenced performance. Cancellation policies, including applicable cancellation windows and fees, are displayed on the Platform at the time of booking.

12.2 Cancellation Fees. Where a User cancels a confirmed Service request after the expiration of the free cancellation window, a cancellation fee may be charged. The amount of the cancellation fee shall be displayed to the User at the time of booking.

12.3 Right of Withdrawal. In accordance with Law No. 2011/012 of May 6, 2011 on consumer protection and Law No. 2010/021 of December 21, 2010 on electronic commerce, the User may exercise a right of withdrawal from certain Services within the timeframes and under the conditions prescribed by Applicable Law. However, the User acknowledges that the right of withdrawal does not apply to Services that have already been fully performed with the User's prior express consent.

12.4 Refunds. Refunds are issued at Fala Go's sole discretion, except where Applicable Law mandates a refund. Refunds, where granted, shall be credited to the User's Money Account or original payment method, as determined by Fala Go. Processing times for refunds may vary.

12.5 Penalties. Fala Go may impose financial penalties on Users who:

(a) Repeatedly cancel confirmed Service requests;
(b) Fail to appear at the designated pickup location ("no-show");
(c) Engage in conduct that causes damage to Providers, vehicles, or third-party property;
(d) Violate these GCU or Applicable Law.

12.6 Fala Go's cancellation, refund, and penalty decisions are final, subject to the dispute resolution provisions of Article 19.

ARTICLE 13 — PROVIDER OBLIGATIONS AND PLATFORM DISCLAIMER

13.1 Independent Status. Drivers, Mechanic Providers, and Bus Company Partners are independent service providers operating under their own responsibility. They are not employees, agents, or representatives of Fala Go. Fala Go does not exercise direction, supervision, or control over the manner in which Providers perform their services.

13.2 Driver Obligations. Drivers must:

(a) Hold valid driving licenses and all permits required by Applicable Law;
(b) Maintain valid vehicle registration, technical inspection certificates, and insurance coverage;
(c) Ensure the roadworthiness and safety of their vehicles at all times;
(d) Provide services consistent with their declared capabilities and Service categories;
(e) Comply with all transport, road safety, and regulatory requirements;
(f) Maintain a sufficient Work Account balance where required by the Platform;
(g) Comply with applicable tax obligations, including income tax reporting, in accordance with the 2024 Finance Law of Cameroon and subsequent amendments.

Drivers are solely responsible for trip execution, passenger safety, cargo handling, vehicle condition, and legal compliance.

13.3 Mechanic Provider Obligations. Mechanic Providers must:

(a) Possess the requisite technical competence and professional qualifications;
(b) Hold any certifications, licenses, or authorizations required by Applicable Law;
(c) Provide accurate diagnostics to the best of their professional ability;
(d) Use appropriate tools, methods, materials, and parts;
(e) Comply with all applicable safety, environmental, and regulatory requirements.

Mechanic Providers are solely responsible for the quality and safety of repairs performed, diagnostic accuracy, parts used, and the condition of the vehicle after service.

13.4 Bus Company Partner Obligations. Bus Company Partners must:

(a) Hold all licenses, permits, and authorizations required by Applicable Law for the operation of inter-city or regional passenger transport services;
(b) Maintain valid vehicle registration, technical inspection certificates, and passenger transport insurance for all vehicles in their fleet;
(c) Ensure the roadworthiness, safety, and cleanliness of their vehicles at all times;
(d) Operate according to published schedules and routes, and promptly communicate any changes, delays, or cancellations to Fala Go for relay to affected Users;
(e) Comply with all transport, road safety, and regulatory requirements applicable to commercial passenger transport;
(f) Ensure adequate seating capacity and not accept bookings beyond available seats;
(g) Comply with applicable tax obligations.

Bus Company Partners are solely responsible for trip execution, passenger safety, schedule adherence, vehicle condition, luggage handling, and legal compliance. Fala Go's role is limited to facilitating the booking and payment on behalf of the Bus Company Partner.

13.5 Platform Disclaimer. Fala Go:

(a) Does not verify, in real time, the competence, qualifications, or fitness of Providers;
(b) Does not guarantee the quality, safety, legality, or outcome of any Service provided by a Provider;
(c) Is not liable for any failure, negligence, misconduct, or omission by a Driver, Mechanic Provider, or Bus Company Partner;
(d) Does not guarantee that Providers carry adequate insurance, even though Providers are required to maintain such coverage;
(e) Does not guarantee the accuracy of bus schedules, departure times, or route information provided by Bus Company Partners.

ARTICLE 14 — SERVICE-SPECIFIC CONDITIONS

14.1 Transportation Services. The User acknowledges and accepts the following risks inherent in transportation services:

(a) Delays due to traffic, weather, road conditions, or other factors;
(b) Route deviations necessitated by road closures, accidents, or Provider judgment;
(c) Risk of road accidents, personal injury, or property damage;
(d) Potential inaccuracy of GPS-based location services and estimated arrival times.

Fala Go is not liable for any loss, injury, or damage arising from the provision of transportation services by independent Providers.

14.2 Commercial Transport. In addition to the general transportation risks set out in Article 14.1:

(a) The User must accurately declare the nature, weight, dimensions, and value of all cargo, in accordance with Article 7.6;
(b) Fala Go is not liable for damage to, loss of, or delay in the delivery of goods;
(c) Liability for cargo, to the extent applicable, rests with the Provider in accordance with the OHADA Uniform Act relating to the General Regime of Carriage of Goods by Road and applicable insurance provisions;
(d) The User is responsible for obtaining any required transport permits or customs documentation.

14.3 Bus Booking Services. The User acknowledges and accepts the following conditions specific to Bus Booking:

(a) Bus services are operated by independent Bus Company Partners according to their own schedules, routes, and commercial policies. Fala Go acts solely as a booking intermediary;
(b) Schedules, departure times, and routes displayed on the Platform are provided by the Bus Company Partners. Fala Go does not guarantee their accuracy and is not liable for delays, cancellations, route changes, or schedule modifications by Bus Company Partners;
(c) Bus Bookings are subject to seat availability at the time of confirmation. Fala Go does not guarantee the availability of seats on any given route or departure;
(d) Cash payment is not available for Bus Bookings. All Bus Bookings must be paid electronically through the Licensed Payment Partners or from the User's Money Account balance;
(e) Cancellation and refund policies for Bus Bookings are determined by the applicable Bus Company Partner's commercial policy as displayed on the Platform at the time of booking. Fala Go facilitates cancellation requests but the final decision rests with the Bus Company Partner;
(f) The User must present a valid booking confirmation (digital ticket) and, where required, a valid identity document at the time of boarding;
(g) Luggage allowances, prohibited items, and boarding conditions are determined by the Bus Company Partner and displayed on the Platform at the time of booking. The User is responsible for compliance;
(h) Fala Go is not liable for any loss, injury, damage to luggage, delay, or inconvenience arising from the provision of bus transport services by Bus Company Partners.

14.4 Mechanic Services. The User acknowledges that:

(a) Mechanical repairs may fail, be incomplete, or require additional work;
(b) Costs may change after physical inspection reveals additional issues;
(c) Hidden defects may exist that are not identifiable through standard diagnostic procedures;
(d) The use of aftermarket or non-original parts may affect vehicle warranty or performance;
(e) Fala Go is not liable for mechanical failures, incorrect repairs, use of defective parts, or any damage to the vehicle arising from services performed by a Mechanic Provider.

ARTICLE 15 — PLATFORM AVAILABILITY AND TECHNICAL LIMITATIONS

15.1 No Guarantee of Availability. Fala Go does not guarantee uninterrupted, continuous, or error-free access to the Platform. The Platform may be subject to temporary interruptions for maintenance, updates, technical issues, or other reasons.

15.2 No Liability for Technical Failures. Fala Go shall not be liable for:

(a) Unavailability of Drivers or Mechanic Providers;
(b) Payment processing failures, including failures attributable to the Licensed Payment Partners or their telecommunications networks;
(c) GPS inaccuracies or location errors;
(d) AI or algorithmic errors;
(e) Misdiagnosis resulting from remote communication;
(f) Overbooking or scheduling conflicts;
(g) Network, internet, or telecommunications outages;
(h) Mobile device or operating system incompatibility;
(i) Any technical malfunction beyond Fala Go's reasonable control.

15.3 Maintenance. Fala Go reserves the right to perform scheduled and unscheduled maintenance on the Platform. Where practicable, Fala Go will provide advance notice of scheduled maintenance through the Platform.

ARTICLE 16 — DATA PROTECTION AND PRIVACY

16.1 Regulatory Framework. Fala Go processes personal data in compliance with:

Law No. 2010/012 of December 21, 2010 on cybersecurity and cybercrime in Cameroon;
CEMAC Regulation No. 01/CEMAC/UMAC/CM on AML/CTF;
Any applicable data protection laws and regulations, including any future comprehensive data protection legislation enacted in Cameroon.

16.2 Data Collected. Fala Go collects and processes the following categories of personal data:

(a) Identity data: Name, date of birth, government-issued ID information, photograph;
(b) Contact data: Telephone number, email address, physical address;
(c) Transaction data: Payment details, service history, wallet balances, transaction records;
(d) Location data: GPS coordinates, pickup and drop-off locations, travel routes;
(e) Device data: Device type, operating system, unique device identifiers, IP address;
(f) Behavioral data: App usage patterns, preferences, ratings, feedback;
(g) Communication data: Messages exchanged through the Platform's in-app communication system.

16.3 Purposes of Processing. Personal data is processed for the following purposes:

(a) Providing and improving the Platform and Services;
(b) Identity verification and KYC compliance;
(c) Fraud detection and prevention;
(d) Payment processing and accounting;
(e) Algorithmic matching and pricing;
(f) Customer support and dispute resolution;
(g) Compliance with legal and regulatory obligations, including AML/CTF reporting to ANIF;
(h) Statistical analysis and service optimization;
(i) Communication with Users regarding their Account, Services, and Platform updates.

16.4 Legal Basis for Processing. Personal data processing is based on:

(a) The User's consent, given at the time of Account creation and acceptance of these GCU;
(b) The performance of the contract between Fala Go and the User;
(c) Compliance with legal obligations to which Fala Go is subject;
(d) Fala Go's legitimate interests, provided such interests do not override the User's fundamental rights and freedoms.

16.5 Data Retention. In accordance with Law No. 2010/012 and applicable CEMAC regulations, Fala Go retains:

(a) Connection and transaction data for a minimum period of ten (10) years;
(b) Account data for the duration of the User's Account and for a period of five (5) years following Account closure;
(c) Data required for legal or regulatory compliance for the periods prescribed by Applicable Law.

16.6 Data Sharing. Fala Go may share personal data with:

(a) Providers, to the extent necessary for the provision of Services (e.g., name and location for pickup);
(b) Licensed payment partners and financial institutions for payment processing;
(c) Competent regulatory authorities (ANIF, COBAC, ANTIC, tax authorities) as required by law;
(d) Third-party service providers acting as data processors on Fala Go's behalf, subject to appropriate contractual safeguards;
(e) Law enforcement or judicial authorities in response to valid legal requests.

16.7 User Rights. Subject to Applicable Law and legitimate regulatory requirements, the User has the right to:

(a) Access their personal data held by Fala Go;
(b) Request correction of inaccurate or incomplete data;
(c) Request deletion of their data, subject to legal retention obligations;
(d) Object to certain processing activities;
(e) Receive a copy of their data in a commonly used electronic format.

Requests should be addressed to Fala Go's Data Protection Officer at: support@falago.net.

16.8 Security Measures. Fala Go implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, in compliance with applicable cybersecurity standards.

ARTICLE 17 — INTELLECTUAL PROPERTY

17.1 The Platform, including but not limited to its software, source code, algorithms, databases, user interfaces, trademarks, trade names, logos, designs, graphics, and all associated content, is the exclusive property of Fala Go or its licensors and is protected by applicable intellectual property laws, including the Bangui Agreement of the African Intellectual Property Organization (OAPI).

17.2 These GCU do not transfer or grant to the User any intellectual property rights. The User is granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purpose and in accordance with these GCU.

17.3 The User shall not, without Fala Go's prior written consent:

(a) Copy, reproduce, modify, adapt, translate, or create derivative works of the Platform;
(b) Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Platform;
(c) Use Fala Go's trademarks, logos, or other proprietary marks;
(d) Scrape, crawl, or extract data from the Platform by automated means.

ARTICLE 18 — LIMITATION OF LIABILITY

18.1 General Limitation. To the maximum extent permitted by Applicable Law, Fala Go shall not be liable for:

(a) Any direct, indirect, incidental, special, consequential, punitive, or exemplary damages;
(b) Loss of profits, revenue, business, data, goodwill, or anticipated savings;
(c) Personal injury, property damage, or any other loss arising from or in connection with the use of the Platform or Services provided by independent Providers;
(d) Transport incidents, road accidents, or mechanical failures;
(e) Provider misconduct, negligence, or criminal acts;
(f) Financial losses resulting from payment processing errors, unauthorized transactions, or account ledger discrepancies, including errors attributable to the Licensed Payment Partners;
(g) Acts, omissions, delays, or defaults of the Licensed Payment Partners (Orange Money Cameroon, MTN Mobile Money Cameroon), including but not limited to payment processing failures, fund custody issues, mobile money system outages, or errors in the execution of payment instructions;
(h) Acts or omissions of other third-party service providers, telecommunications operators, or network providers;
(i) Loss of funds held by the Licensed Payment Partners, whether due to insolvency, fraud, regulatory action, or any other cause attributable to the Licensed Payment Partner.

18.2 Maximum Liability. In the event that Fala Go's liability is established notwithstanding the foregoing limitation, Fala Go's aggregate liability to the User for all claims arising from or related to these GCU or the use of the Platform shall not exceed the total amount of fees paid by the User to Fala Go during the twelve (12) months preceding the event giving rise to the claim.

18.3 Mandatory Provisions. Nothing in this Article shall exclude or limit Fala Go's liability where such exclusion or limitation is prohibited by mandatory provisions of Applicable Law, including consumer protection laws.

ARTICLE 19 — DISPUTE RESOLUTION

19.1 Amicable Resolution. The Parties shall first attempt to resolve any dispute, claim, or controversy arising out of or relating to these GCU or the Platform through good faith negotiation and Fala Go's internal complaint handling system. The User may submit a complaint through the Platform's designated complaint feature or by contacting Fala Go at: support@falago.net.

19.2 Mediation. If the dispute is not resolved within thirty (30) calendar days of the initial complaint, either Party may submit the dispute to mediation before a qualified mediator agreed upon by the Parties or, failing agreement, appointed by the President of the Tribunal de Première Instance of Yaoundé.

19.3 Arbitration. If mediation fails or is refused by either Party, the dispute shall be submitted to binding arbitration administered by the Centre d'Arbitrage du Groupement Inter-Patronal du Cameroun (GICAM) in Douala, Cameroon, in accordance with the OHADA Uniform Act on Arbitration of November 23, 2017. The arbitration shall be conducted:

(a) In the French language;
(b) By a sole arbitrator appointed in accordance with the GICAM arbitration rules;
(c) At the seat of Douala, Cameroon;
(d) Under the substantive law of the Republic of Cameroon and OHADA Uniform Acts.

The arbitral award shall be final and binding on the Parties and may be enforced in any court of competent jurisdiction.

19.4 Urgent Measures. Nothing in this Article shall prevent either Party from seeking urgent interim or conservatory measures from a competent court pending the constitution of the arbitral tribunal.

19.5 Mandatory Consumer Rights. The provisions of this Article are without prejudice to any mandatory rights of the User under consumer protection legislation to bring claims before the competent courts.

ARTICLE 20 — INDEMNIFICATION

20.1 The User agrees to indemnify, defend, and hold harmless Fala Go, its directors, officers, employees, agents, affiliates, and partners from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

(a) The User's use of the Platform or Services;
(b) The User's breach of these GCU;
(c) The User's violation of Applicable Law or the rights of any third party;
(d) Disputes between the User and a Provider;
(e) Inaccurate, false, or misleading information provided by the User;
(f) The User's negligent or willful misconduct.

ARTICLE 21 — ACCOUNT SUSPENSION AND TERMINATION

21.1 Suspension by Fala Go. Fala Go reserves the right, at any time and without prior notice, to:

(a) Suspend or restrict the User's access to the Platform or specific Services;
(b) Instruct the Licensed Payment Partners to freeze account balances pending investigation;
(c) Instruct the Licensed Payment Partners to reverse transactions suspected of being fraudulent or in violation of these GCU or Applicable Law;
(d) Permanently terminate the User's Account and notify the Licensed Payment Partners accordingly.

21.2 Grounds for Suspension or Termination. Grounds include, without limitation:

(a) Violation of these GCU;
(b) Suspected fraud, money laundering, or terrorism financing;
(c) Failure to complete KYC verification;
(d) Abusive behavior toward Providers or other Users;
(e) Repeated cancellations or no-shows;
(f) Instruction from a competent regulatory authority;
(g) Any other reason that Fala Go reasonably determines threatens the integrity, security, or proper functioning of the Platform.

21.3 Termination by the User. The User may terminate their Account at any time by submitting a request through the Platform or by contacting Fala Go's customer support. Account termination shall take effect upon confirmation by Fala Go. The User acknowledges that:

(a) Any outstanding obligations (unpaid fees, penalties, or liabilities) must be settled before Account termination;
(b) Any remaining prepaid service credits in the Money Account at the time of termination may be refunded through the Licensed Payment Partners in accordance with Fala Go's refund policy and Applicable Law, subject to applicable processing fees;
(c) Any remaining earnings in the Work Account shall be disbursed to the Provider's registered mobile money account through the Licensed Payment Partners, subject to applicable fees and the settlement of any outstanding obligations;
(d) Data retention obligations survive Account termination in accordance with Article 16.5.

21.4 Effects of Termination. Upon termination, the User's license to use the Platform is immediately revoked. Fala Go shall have no further obligation to the User except as required by Applicable Law.

ARTICLE 22 — MODIFICATIONS TO THE GCU

22.1 Fala Go reserves the right to modify, amend, or supplement these GCU at any time. Modifications shall take effect upon publication on the Platform or, where the modification is material, upon notification to the User via email, in-app notification, or other reasonable means, with a notice period of at least fifteen (15) calendar days.

22.2 Continued use of the Platform after the effective date of any modification constitutes the User's acceptance of the modified GCU. If the User does not agree with the modifications, the User must cease using the Platform and terminate their Account in accordance with Article 21.3.

22.3 Fala Go may modify these GCU without advance notice where such modification is required to comply with Applicable Law, a court order, or a regulatory directive.

ARTICLE 23 — FORCE MAJEURE

23.1 Neither Party shall be liable for any failure or delay in performing its obligations under these GCU where such failure or delay results from a Force Majeure event, as defined in Article 2.

23.2 The Party affected by a Force Majeure event shall promptly notify the other Party and take all reasonable measures to mitigate its effects.

23.3 If a Force Majeure event continues for a period exceeding ninety (90) consecutive calendar days, either Party may terminate these GCU by written notice to the other Party.

ARTICLE 24 — GOVERNING LAW

24.1 These GCU are governed by and shall be construed in accordance with the laws of the Republic of Cameroon and applicable OHADA Uniform Acts.

24.2 In the event of any conflict between these GCU and mandatory provisions of Applicable Law, the mandatory provisions shall prevail.

ARTICLE 25 — MISCELLANEOUS PROVISIONS

25.1 Severability. If any provision of these GCU is found to be invalid, illegal, or unenforceable by a competent court or arbitral tribunal, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.

25.2 Entire Agreement. These GCU, together with any specific conditions, annexes, or policies referenced herein, constitute the entire agreement between the Parties regarding the subject matter hereof and supersede all prior agreements, representations, and understandings.

25.3 Waiver. The failure or delay by Fala Go to exercise any right or remedy under these GCU shall not constitute a waiver of that right or remedy.

25.4 Assignment. Fala Go may assign, transfer, or delegate its rights and obligations under these GCU to any third party without the User's consent. The User may not assign, transfer, or delegate their rights or obligations without Fala Go's prior written consent.

25.5 Language. These GCU are drafted in both French and English. In the event of any discrepancy between the French and English versions, the French version shall prevail, French being the language of legal proceedings in Cameroon.

25.6 Notices. All notices required or permitted under these GCU shall be given in writing and delivered by email, in-app notification, or other electronic means to the contact details provided by the User during registration, or to Fala Go at: support@falago.net.

25.7 Third-Party Rights. These GCU do not confer any rights on any person or entity other than the Parties, except that Fala Go's affiliates and partners shall be entitled to enforce any provision of these GCU that expressly or by implication confers a benefit on them.

25.8 Survival. The following provisions shall survive the termination of these GCU: Articles 2, 7.8, 14, 16, 17, 18, 19, 20, 24, and 25.

ARTICLE 26 — ACCEPTANCE

By creating an Account or using the Platform, the User irrevocably declares that they have read, understood, and accepted these General Conditions of Use in their entirety.

The User acknowledges that their acceptance of these GCU constitutes a valid electronic agreement in accordance with Law No. 2010/021 of December 21, 2010 governing electronic commerce in Cameroon.

CNIB-GROUP SARL Odza Petit Marché Yaoundé, Cameroon RCCM: RC/YAO/2022/B/132 | NIU: M012216936310H Contact: support@falago.net

These General Conditions of Use were last updated on March 25, 2026.