Effective Date: March 25, 2026
Last Updated: March 25, 2026
Note: This Privacy Policy is an extract and synthesis of the data-protection provisions contained in Fala Go's General Conditions of Use, principally Article 16 (Data Protection and Privacy), Article 6.3 (KYC Compliance), Article 9.5 (Fund Custody Disclaimer), and Article 11.3 (Data Used in Automated Decisions). The authoritative provisions are set out in the GCU. In the event of any inconsistency, the GCU prevails — and between the French and English versions of the GCU, the French version prevails.
1. Who we are
CNIB-GROUP SARL is a limited liability company incorporated under the laws of the Republic of Cameroon. We operate the Fala Go platform, a technology marketplace connecting Users with independent Providers for transportation, mechanic, and related services.
- Registered office: Odza Petit Marché, Yaoundé, Cameroon
- RCCM: RC/YAO/2022/B/132
- NIU: M012216936310H
- Data Protection Officer (DPO): support@falago.net
2. Regulatory framework
We process your personal data in compliance with:
- Law No. 2010/012 of December 21, 2010 on cybersecurity and cybercrime in Cameroon;
- Law No. 2010/021 of December 21, 2010 governing electronic commerce in Cameroon;
- CEMAC Regulation No. 01/CEMAC/UMAC/CM of April 16, 2016 on the prevention and repression of money laundering and the financing of terrorism;
- Any applicable data protection laws and regulations, including any future comprehensive data protection legislation enacted in Cameroon.
3. Data we collect
We collect and process the following categories of personal data:
3.1 Identity data — Name, date of birth, government-issued ID information (National Identity Card, passport, or residence permit number), photograph.
3.2 Contact data — Telephone number, email address, physical address.
3.3 Transaction data — Payment details, service history, Money Account and Work Account balances, transaction records, refund history.
3.4 Location data — GPS coordinates, pickup and drop-off locations, travel routes (collected when you request or perform a Service).
3.5 Device data — Device type, operating system, unique device identifiers, IP address, crash reports, performance metrics.
3.6 Behavioral data — App usage patterns, service preferences, ratings given and received, feedback and support messages.
3.7 Communication data — Messages exchanged through the Platform's in-app communication system between Users and Providers, or between Users and Fala Go support.
4. Why we process your data (purposes)
4.1 Providing and improving the Platform and Services.
4.2 Verifying your identity and complying with Know Your Customer (KYC) obligations under CEMAC Regulation No. 01/CEMAC/UMAC/CM and applicable AML/CTF regulations.
4.3 Detecting and preventing fraud, abuse, and unauthorized use of the Platform.
4.4 Processing payments and maintaining accurate wallet ledgers, in coordination with the Licensed Payment Partners (Orange Money Cameroon and MTN Mobile Money Cameroon).
4.5 Matching you with available Providers, calculating prices, and estimating arrival times using proprietary algorithms and artificial intelligence. You may request human review of a significant automated decision affecting you, subject to operational capacity and Applicable Law.
4.6 Providing customer support and resolving disputes.
4.7 Complying with legal and regulatory obligations, including suspicious transaction reporting to the Agence Nationale d'Investigation Financière (ANIF) without prior notice to you, as required by law.
4.8 Statistical analysis and service optimization.
4.9 Communicating with you about your Account, the Services, Platform updates, and material changes to these terms.
5. Legal bases for processing
Our processing of your personal data is based on:
- Your consent, given when you created your Account and accepted the GCU;
- The performance of the contract between you and Fala Go (the GCU);
- Compliance with legal obligations to which Fala Go is subject (AML/CTF, tax, transport law);
- Our legitimate interests, provided those interests do not override your fundamental rights and freedoms (e.g., fraud prevention, platform security, service improvement).
6. How long we keep your data
In accordance with Law No. 2010/012 and applicable CEMAC regulations:
- Connection and transaction data — retained for a minimum period of ten (10) years;
- Account data — retained for the duration of your Account and for five (5) years following Account closure;
- Data required for legal or regulatory compliance — retained for the periods prescribed by Applicable Law.
After the applicable retention period expires, your data is either deleted or anonymized.
7. Who we share your data with
We may share your personal data with:
7.1 Independent Providers (Drivers, Mechanic Providers, Bus Company Partners) — strictly to the extent necessary for the provision of the Service you requested (for example, your name and pickup location for a ride request).
7.2 Licensed Payment Partners — Orange Money Cameroon and MTN Mobile Money Cameroon — for the processing of payments, wallet top-ups, refunds, and disbursements. These partners hold your funds; Fala Go does not. Their own terms and privacy notices apply to their handling of your data.
7.3 Other financial institutions and payment sub-processors — where necessary to process card payments or cross-border transactions.
7.4 Competent regulatory authorities — including ANIF, COBAC, ANTIC, and tax authorities — as required by Applicable Law.
7.5 Third-party service providers acting as data processors on Fala Go's behalf (e.g., cloud hosting, analytics, crash reporting, customer support tools), subject to appropriate contractual safeguards and confidentiality obligations.
7.6 Law enforcement or judicial authorities — in response to valid legal requests such as search warrants, court orders, or formal regulatory requests.
We do not sell your personal data to advertisers or third parties for marketing purposes.
8. International transfers
Some of our service providers may process your data outside of Cameroon. When we transfer personal data abroad, we rely on appropriate safeguards such as contractual commitments requiring the recipient to apply a level of protection consistent with Cameroonian law.
9. Automated decision-making
The Platform uses algorithms and artificial intelligence to match you with Providers, calculate prices, detect fraud, and assess risk. These automated decisions may be based on your location, transaction history, behavioral patterns, ratings, compliance history, and other data collected through the Platform.
You acknowledge that:
- Automated decisions may produce imperfect or delayed results;
- Fala Go is not liable for losses arising from algorithmic errors or AI malfunctions;
- You may request human review of a significant automated decision affecting you, subject to Fala Go's operational capacity and Applicable Law.
10. Your rights
Subject to Applicable Law and legitimate regulatory requirements, you have the right to:
10.1 Access — obtain confirmation that we process your data and receive a copy of it;
10.2 Rectification — request correction of inaccurate or incomplete data;
10.3 Erasure — request deletion of your data, subject to legal retention obligations (for example, AML/CTF data that we are required to keep for ten years);
10.4 Objection — object to certain processing activities, in particular processing based on our legitimate interests;
10.5 Data portability — receive a copy of your data in a commonly used electronic format;
10.6 Withdrawal of consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise these rights, contact our Data Protection Officer at: support@falago.net.
You may also lodge a complaint with competent Cameroonian authorities regarding our processing of your personal data.
11. Security measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction. These measures include:
- Encryption in transit (TLS) and at rest for sensitive data;
- Role-based access control and authentication of internal systems;
- Regular security audits and vulnerability assessments;
- Incident response procedures in line with ANTIC cybersecurity standards;
- Training of personnel on data protection and confidentiality.
No security system is ever perfectly secure. You share responsibility by keeping your login credentials confidential and notifying us of any unauthorized access to your Account.
12. Cookies and similar technologies
As a native mobile application, Fala Go does not use browser cookies. Instead, the Platform uses local storage, device identifiers, analytics SDKs, and crash reporting SDKs to deliver core functionality, measure performance, and improve the Service. For details, see the Data & Cookies Notice in the Legal Documents section.
13. Children
The Platform is not intended for persons under the age of eighteen (18). We do not knowingly collect personal data from minors. If you believe a minor has created an Account, please contact our DPO so that we can take appropriate action.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or Applicable Law. Material changes will be notified to you at least fifteen (15) days in advance, via email, in-app notification, or other reasonable means. Continued use of the Platform after the effective date of the change constitutes acceptance.
15. Contact
For any question about this Privacy Policy or our processing of your data, please contact:
CNIB-GROUP SARL — Data Protection Officer Email: support@falago.net Registered office: Odza Petit Marché, Yaoundé, Cameroon
This Privacy Policy was last updated on March 25, 2026. It forms part of the Fala Go General Conditions of Use and should be read together with them.